“in our retail business, we know that customers want low prices, and I know that’s going to be true 10 years from now. They want fast delivery; they want vast selection. It’s impossible to imagine a future 10 years from now where a customer comes up and says, ‘Jeff I love Amazon, I just wish the prices were a little higher;’ ‘I love Amazon, I just wish you’d deliver a little more slowly.’ Impossible. …When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it.”
Jeff Bezos, Founder and CEO Amazon Inc.
Amazon has built the backbone of their retail business over many years using a lot of innovations and a multitude of business model. And that’s exactly what we are going to look at today. Join me for an intriguing tour…